Shipping And Returns

items 1: shipment

FREE delivery above 70,00 EUR !

The website focuses exclusively on the Belgian and Dutch markets. Different conditions may apply to deliveries abroad (For more information: add email address).

The ordered product is delivered to the address specified by the Customer, which should thus be located in the Netherlands or Belgium.

The risk is transferred to the Customer from the moment of delivery or collection of the products. From that moment on, the Customer bears the risk of loss, theft and partial or total destruction of the products. Ownership is transferred only after full payment of the price by the Customer.

Delivery times on the website are only indicative.

Unless otherwise agreed, however, a maximum delivery period of 30 days, to be counted from the day following that on which the Consumer Customer sent his order to the Seller. If the planned delivery time is exceeded due to the fault of the Seller, the Consumer Customer can request the Seller to make the delivery within an additional period, which is appropriate in the circumstances. If the Seller does not deliver the products within the additional period, the Consumer Customer is entitled to cancel the order free of charge without judicial intervention and with simple notification. The Consumer Customer will within 30 days the amounts already paid will be refunded.

Except for a Consumer Customer, the stated delivery time is only an indication, therefore no rights can be derived from this.

items 2: Return

Return address:
Entusia BVBA
Charlottapad 20
2350 Vosselaar, Belgium

The Consumer Customer can, within fourteen (14) days after delivery of the product, without penalty and without giving reasons, to exercise the right to cancel. There is no right to cancel if the product and packaging are no longer in original condition, complete, in undamaged and unused condition, where a hygienic sticker is used that may not be removed in order to still be able to invoke the right of renunciation.

The basic principle here is that the Consumer Customer may only handle and inspect the product as he should in a store.

All documentation sent, warranty certificates and packaging materials must be enclosed with the return shipment. The return must be done in the same way as the delivery.

In case he exercises his right to renounce, the Consumer Customer is obliged within fourteen (14) to report this to the Seller days after delivery.

The notification must be made using the model withdrawal form, as made available on (add hyperlink).

The product then serves within fourteen (14) days after the day on which the Consumer Client communicated the decision to withdraw from the agreement to the Seller, in the condition in which the Consumer Customer received the product, to be returned to the Seller, stating his bank account number.Only the direct costs of returning the products are borne by the Consumer Customer.

If the Consumer Customer has made use of the right to cancel as stated in the previous paragraph, then the Seller wears within fourteen (14) days after the day on which the Seller is informed of the Consumer Customer's decision, ensure the refund of the amount paid by the Consumer Customer to the Seller using the same payment method as that used by the Consumer Customer in the original transaction, unless the Consumer Customer agrees to another payment method.

Unless the Seller offers to collect the product himself, however, he may wait to refund until he has received the product or until the Consumer Customer proves that he has returned the product, whichever is earlier.

The Seller is never liable for any damage, theft or loss- which arises when the product or packaging is returned.

The risk and the burden of proof for the correct and timely exercise of the right of renunciation lies with the Consumer Customer.

If the product is not received in accordance with the conditions of the right to cancel, the purchase amount will not be refunded. The product remains the property of the Consumer Customer who is obliged to collect his property within two weeks. The product can also be delivered at the request of the Consumer Customer.